What information do I need for an enquiry?
Once we receive an enquiry for our services we ask that you provide as much information as possible so that we can give an accurate quote . If you are looking for inspiration we can certainly help with that too but ideally please provide dates , colour schemes and the design you have in mind and we can go from there . If you are looking to hire our props we would also need dates and location when contacting us so we can check availability .
When should I book?
As events normally take place at weekends we would advise contacting us as soon as possible and not leaving a booking until the last minute as we are now going into next year . We would always try to accommodate if it’s possible .
How do I secure my date?
At Balloons & Dreams we do ask for a 50% NON-REFUNDABLE deposit to secure your booking . Unfortunately , without a deposit we are unable to hold dates . Our deposits are NON-REFUNDABLE but are transferable - subject to availability and we do ask for ONE FULL MONTH notice . The remaining balance MUST be paid no later than 14 DAYS before the event . Balloons & Dreams have the right to cancel our service to you if final balance has not been received .
By paying a deposit you are then securing your date in our diary and it allows us to then order in your bespoke materials to create your dream design . We also understand that in life things can change and so at Balloons & Dreams we offer the option to transfer your booking - subject to availability but we ask that ONE FULL MONTH notice be given . Again , we will always try to accommodate wherever possible as we do not want to disappoint .
How do I book my event?
Firstly, can we just say a big thank you and we cannot wait to be involved in making your day even more special . Balloons & Dreams are here for you every step of the way in making your day truly unforgettable.
You can contact us using the contact tab at the top of our home page. We aim to get back to you within 24 hours of receiving your enquiry . Please provide the date and location of event . This is VERY IMPORTANT as we receive so many enquiries without that information included !
Where are you based and do you travel?
We are based in the Warwickshire area of CV9 however, we do travel up to an hour away. Delivery and collection fee will be within the quotation .
What payment methods do you accept?
We accept payment via bank transfer only .
I would like to make a change/cancel my order, is this possible, do you offer a refund?
Unfortunately, Balloons & Dreams DO NOT offer a refund but we do give the option to transfer to another date - subject to availability . If there are special circumstances we will always try to come to some arrangement with you .
If for any reason , you would like to make a change to your design requirements or colour scheme we require 5 days’ notice in advance of your delivery/installation date. If you inform us within 5 days then unfortunately there will be an additional 25% charge of the overall invoice depending on the nature of the changes requested as we may have to order stock in using priority postage from our supplier . We want your day to go as smoothly as possible so please if there was to be a change we just ask for as much notice as possible !
On the unlikely chance of cancellation due to force majeure (natural and unavoidable catastrophes due to weather) the above will apply. Balloons & Dreams will always try and accommodate a date move but is subject to availability .
Can I change the venue?
If you change the venue and the new venue is out of our travel distance of an hour , Balloons & Dreams do have the right to cancel WITHOUT refund but we will always try to accommodate wherever possible .
What is your set up time?
This will depend on the type of display we are doing for you but can be discussed in more detail at time of booking .
Do you have a minimum order?
Yes we do . An organic display whether it be in your home or at a venue has a minimum order of £120 . This is because of the detail that goes into an organic display. We use 4 different sizes of balloons in these garlands which then involves ordering all different sizes from our supplier which can push the prices up .
How long do your balloon designs last?
We only use high quality premium branded balloons that ensure the highest quality finish and durability of our garlands and displays so provided you follow the balloon care guide and in the correct circumstances /environment , you will be able to enjoy your balloons for up to 6 weeks. We do also create custom colours which involves ‘double stuffing’ ( a balloon inside a balloon ) to create something bespoke , which gives even more quality and durability to your balloons . You will NOT be disappointed .We have had customers tell us their balloons actually last months but we cannot guarantee !
How do I look after my balloons?
Balloons WILL react to your environment. Natural causes such as heat or low temperatures , rain and strong UV rays can cause latex balloons to burst or shrink . Balloons should therefor be kept away from cold conditions and also radiators that are switches on . To be able to enjoy your balloons long after your special day , looking after them is super important !
Please read our T & C ‘s for more details and also note the differences for OUTDOOR EVENTS .
Important Information
At Balloons & Dreams , we pride ourselves in ensuring every detail of your event is exactly what you dreamt of . We will install your designs on the date planned and will arrange times to dismantle/collection, if applicable . Once the balloons are in your possession , they are your responsibility therefor we cannot be held accountable for any damage or popping of balloons that happen after delivery and installation .
What happens after the event – the take down?
When hiring Balloons and Dreams for your event all the added props are hired but the balloons are purchased (as they are bespoke made especially for you ) This means that the responsibility of the balloons are with you to pop or take home. That said, if you have props that are hired from us we don’t mind popping and disposing of the balloons safely , but if you have just purchased balloons then it will be your responsibility to dispose of the balloons in an environmentally safe way .
Are your balloons biodegradable?
The environment is very important to us therefor we only use biodegradable balloons . Please read our sustainability page for more details.
Do you sell for balloon release?
Balloons & Dreams DO NOT knowingly ever agree to a balloon release and so we work hard to ensure our balloons are tied down securely.
